Scottsboro
Electric Power Board
Customer Service Programs
Of the many customer service programs offered by Scottsboro Electric Power
Board, six of the most widely used are summarized below. Each meets a different need, and
all are important. However, we believe that the most important customer service we offer
is communication. We listen to our customers and develop programs and policies which best
serve them and the System.
TVA HEAT PUMP PROGRAM
Credit-worthy customers are eligible to have a heat pump installed for central
heating and air-conditioning by a TVA-approved
contractor. The installation must meet certain specifications; financing with no
down payment and a long-term, low-interest loan is billed through the regular monthly
power bill from Scottsboro Electric Power Board. Click here
for a list of the Quality Contractor Network participating members. For more information
visit www.energyright.com.
ALL-ELECTRIC NEW HOMES PROGRAM
This TVA program, administered by Scottsboro Electric Power Board, provides
financial incentives to homebuilders who install high-efficiency heat pumps and extra
weatherization features.
WATER HEATER PROGRAM
Customers needing a replacement water heater may be eligible to receive rebates
from the Scottsboro Electric Power Board. Customers replacing an electric water heater may
receive $100.00.
BUDGET BILLING/BANK DRAFT
This program is available to customers who wish to have their annual power bill
"averaged" and paid monthly via bank draft.
LOW-GROWING TREE REPLACEMENT
When a tree near a power line is designated by the Electric Power Board as a
"danger tree", the property owner is offered a choice among several flowering
low-growing trees as a replacement for the tree which had to be cut down.
PROJECT HELP
Many customers of Scottsboro Electric Power Board presently allow $1.00 or more
to be added to their monthly power bill as a donation to the "Project Help"
Fund. The Jackson County Department of Human Resources administers the Fund and financial
help is given to those customers who need assistance with paying their power bills.
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